This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
Use of our website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.
What are cookies? - Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features. If you log into the website, application or a course as a registered user, your session cookie will also contain your user ID so that we can check which services you are allowed to access.
Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.
Whilst using our website, software applications or services, you may be required to provide personal information (name, address, email, account details, etc.). We will use this information to administer our website, applications, client databases and marketing material. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. Further, by providing telephone and email details, you consent to Cumbria Family Law contacting you using that method. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact using our contact form.
How do we collect information?
Cumbria Family Law collects information in two possible ways:
- When you directly give it to us (“Directly Provided Data”) - When you communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing contact forms. All this information requires a direct action by you at that time in order for us to receive it.
- When you give us permission to obtain from other accounts (“User Authorised Data”) - Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.
How long do we keep your data for?
Cumbria Family Law will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide our services to you.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain your information for a limited period of time as required, even after your case has concluded or it is no longer needed to provide the services to you.
Cumbria Family Law will not sell or rent your personally identifiable information, gathered as a result of filling out the site contact form, to anyone.
Choosing how we use your data
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself. With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
- You can verify the details you have submitted to Cumbria Family Law by contacting our Data Protection Officer. Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
- You can request Cumbria Family Law to correct your personal information controlled by us at any time.
- You can request us to close your case and delete your information. If you do so, your case will be closed. However, we may retain archived copies of your information as required by law or for legitimate business purposes (including regulatory requirements).
- You can always feel free to update us on your details at any time by contacting our Data Protection Officer.
- You can request a readable copy of the personal data we hold on you at any time. To do this, please contact our Data Protection Officer.
The internet is not secure and although we take reasonable steps to protect the security of information provided to and from us, we are unable to guarantee the security of data transmitted through our website. Accordingly, data transmitted is at your own risk (including email messages both sent and received).
When accessing our website, you agree that any dispute concerning its use shall be determined by the courts of England and Wales only. However, this policy does not create any contractual or other legal rights.
This policy may change from time to time by updating this page. Your continued use of our website following any changes indicates your acceptance to any changes.